Improve the customer experience you offer through our market studies

Market research is a fundamental tool that allows us to gain a thorough understanding of our potential customers’ expectations and to see if we are living up to them in the commercial process. 
It involves the collection and analysis of data related to a specific market in order to make more informed strategic decisions.

What is it for?

• Evaluate and measure the quality of customer service face sale online store or sale.
• Check if the sales teams are being carried out properly all phases of the sale (visit preparation, the interview itself is sold, check to space and back up)
• Validate if the phases of after-sales and customer support are performed in accordance with customer expectations.
• Analyze whether the client is properly presented are all possibilities that can be offered.
• Validate that commercials are using the right sales speech, to focus he commercial action.
• Evaluate globally, if the client was satisfied with the visit and especially how it has led to the sale.