Our knowledge of different sectors allows us to understand the unique business needs of each client and to provide a customised solution.
TRANSFORMING SALES TEAMS
In a highly competitive multi-channel environment, where it is increasingly difficult to differentiate services, companies must focus on the customer experience.
Adapting to the new consumer who increasingly interacts through digital channels means that each stage of the customer journey must be built and defined. This is the basis for being able to measure and evaluate the satisfaction and importance of each of our interactions with the customer, in order to generate a unique experience that adds value and differentiates us from the competition.
On the other hand, companies are finding that workers who provide good service are not always good salespeople and vice versa. It is therefore necessary to provide the team with sales training so that they have the necessary tools to fulfil their commercial mission.
EXAMPLES OF OUR WORK
• Building Customer Journeys to identify the moments of truth (MOTs) in the sales process in the different sales channels and training the team to do it effectively.
• Training programme on sales techniques for account managers to be more proactive and generate a better impact on sales.
• Training programme on the use of the DISC methodology to work on improvement aspects in areas such as teamwork, skills development, self-awareness and business interaction.